Got questions? You are in the right place. Here we try to answer and explain most of the common questions our customers have.
Q: Is there a contract?
A: Yes. We will send you an e-agreement to sign.
Q: What is the cancellation policy?
A: Please refer to our terms and conditions.
Q: Can we have alcohol?
A: There is a £200 surcharge for alcohol where host provided free alcohol to their guest. Mobile bars are permitted. Boathouse bar available for bookings at an additional cost.
Q: What does the admin charge of £75 cover?
A: Ongoing management and liaison for your booking throughout (i.e.; updates, contracts, speaking to suppliers etc)
Q: What is the £250 Damage Deposit and how does it work?
A: A refundable Damage Deposit of £250 is required as per the terms and conditions of your contract. The agreement deposit is invoiced separately from the hire invoice and will be refunded within 7 working days to the card used.
Q: How do I book?
A: Once we know what the details of your booking, we will send you an estimate. If you are happy to go ahead it is then converted into an invoice. A 10% non-refundable deposit secures the booking and the remainder of the balance is to be paid 30 days before the event.
Q: Is there parking at the studios?
A: Yes, we have parking for up to 40 cars from 6pm weekdays and all weekend. The carpark is via barrier access. The code for the barriers will be issued to you to distribute to your guest.
Q: Can we use our own event suppliers?
A: Yes, provided they are covered by their own Public Liability Insurance.
Q: Can we bring in our own catering?
A: Yes, if they are a professional caterer we need sight of their Public Liability Insurance.
Q: Do you have a kitchen?
A: Yes, we have a small kitchen area, but it is not licensed for cooking. It can be used for stacking, storing and serving from. We have two microwaves that can be used. Caterers usually bring in their own chafing dishes or hotplates. Fryers etc, are not permitted.
Q: Can we use hot water urns?
A: Yes, but must not be taken into the studios full of water.
Q: Can we have a bouncy castle/soft paly?
A: Yes, provided it is low height (11ft). We have a recommended supplier, Jordan Smyth, Royale Events. Please bare in mind bouncy castles and soft play will reduce the studio capacity.
Q: Can we hire in other chairs and tables?
A: Yes, please bear in mind drop off and pick up into your hire time.
Q: Is the venue accessible?
A: Yes. there is a lift and accessible toilet available.
Q: Is there baby changing area?
A: Yes, located in the accessible toilet.
Q: Is the Barge Aground included in the hire of the fishing Smack?
Q: Can the studios be decorated?
A: Yes. However, we ask that only white tack to be used when sticking things on the walls and no confetti balloons.
Q: Can we have separate male and female areas?
A: Yes. We can separate the Fishing Smack and Blue Anchor by using our black room dividers.
Q: Do you have a sound system?
A: Yes. We have a high quality amplifier that connects to Bluetooth. You are able to pair your phone or tablet.
Q: Can our suppliers drop things off early or the day before?
A: Yes. This is occasionally possible by negotiation and depends if we have staff available already onsite and if there are no other events at that time. subject to additional charges.
Q: Do I have to pay for set up and clear away time?
A: Yes, all hours are chargeable.
Q: What is a dry hire?
A: You hire the space with tables, chairs. You are responsible for setting up and clearing away unless a serviced set up and clear away has been arranged.
Q: How many tables and chairs are included in the hire?
A: 7 trestle tables and 4 round tables per studio. Additional tables can be hire at £15 per table. Black table covers are included, but other colours can be hired at £10 each.
Q: Do you offer serviced events?
A: Yes, we can do it all for you. The charge is £300 for set up with additional staff to support you and includes full clear away. For clear away only it will be £150.
Q: Do you offer decorations?
A: Yes, our inhouse team can offer balloon arches, table décor, a candy cart, plus much more. For additional Items for hire visit our Additional Services page.
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